All returns must contain a completed returns form: Download your Returns Form
Cancelling your order pre-shipment:
Prior to dispatch you may cancel your order at any time without given reason unless the goods were being made to order or customised in any way. In this instance you may only cancel the order if work has not yet commenced.
To cancel your order pre-shipment, please contact the SL Shop immediately by telephone. Cancellations by Email or post may take 2 working days process meaning your order could still be dispatched erroneously.
Cancelling your order post-shipment:
You have 90 calendar days from the time of receiving the goods to return any products that were no longer required or ordered in error. In this instance your returned items should be in the same condition as delivered, undamaged and retain all original packaging.
The following items may not be returned unless incorrectly supplied or damaged in transit.
- Items that were specially made to order. This includes but is not limited to seats or covers thereof, exhaust systems, tailored car covers, carcoon storage systems etc.
- Items that were customised to your vehicle or order specifications in any way such as bespoke wiring looms, embroidery, printing, specific dimensions or construction, colour options etc.
- Items that were cut from a longer length or roll, Including but not limited to upholstery material, wiring, pipes and hoses.
Items that were damaged in transit should be rejected on delivery, however if it is not noticed at this time then you must report the damage to the SL Shop with accompanying photographic evidence within 30 days of receiving delivery. At this point the SL Shop will take any reasonable actions to repair or replace damaged goods in a timely manner. Damages reported after 30 days cannot be entertained so we urge customers to check their order immediately after delivery.
Items belonging to you that the SL Shop carried out a service or repair to. Should items of this nature become damaged in transit whilst being returned to you, they are insured for the full value of the services carried out by the SL Shop. Further compensation cannot be offered for any remedial work or consequential losses that came as a result of being damaged in transit.
All products and retail services offered by the SL Shop are covered under a 12 month warranty unless stated otherwise at the point of purchase. commencing from the date you received the items. This warranty will be null and void if there is evidence of incorrect use or fitment that may directly or indirectly have lead to the components failure. The SL Shop reserves the right to review this policy without given reason, in this instance your statutory rights will not be affected.
If for any reason you are not in agreement with the above outlined policy, please return your order to the SL Shop within 7 days of delivery for a full refund. If the items are not returned we will assume your acceptance of all policies outlined above.