On Arrival, you will be greeted by our FOHT staff and after a welcoming coffee/Tea you will be invited to a complimentary tour of the site where you can see vehicles currently benefitting from the attention of our skilled workforce be it a full bare shell restoration, a service, or repairs I am sure you will find it interesting and are free to ask questions as you go.
Whilst you enjoy your tour your car will be ‘inducted’ into our proven quality assurance process. Before entering the workshop, it will be prepared with upholstery covers to protect the seats, a steering wheel cover and carpet protectors. It will be digitally photographed from all angles to record condition and a full appraisal of the vehicle and contents provided to you. Personal items will be removed and stored separately before the vehicle enters the workshop areas (it is appreciated if personal items left with the vehicle are to the minimum).
Once you are satisfied that we have understood your full requirements you are free to continue your day whether that is a transfer to the nearest station, a Taxi to your Hotel if you are Staying in the Area or a quiet place to sit and relax or work.
Your vehicle will now be entered into the workshop system where a skilled technician will be assigned to complete the service/repairs required. An initial road test will be completed to assess the dynamic performance of the vehicle.
We operate a continuous information system whereby any defects discovered that require authorisation from you will be notified immediately to you with comprehensive cost information of both parts and labour and the rationale behind the required work. Digital photographs will be recorded of defects and will be provided. Prompt response to such requests ensure timescales are met and minimise delays.
Once the workshop has completed the tasks requested your vehicle will have a final road test and then be Valeted prior to its return to you.
You will receive confirmation of all works carried out a list of parts fitted and the final cost.
A convenient date for collection or delivery back to you will be agreed with the FOHT.
If Collecting in person we will spend a short time discussing some advice for future planning based on some of our observations whilst your vehicle has been with us. Give you the opportunity to review your SL Shop experience with us and if requested our Sales director will be happy to discuss the value of your individual vehicle or more general information on the Classic Mercedes market place.
After your Visit you will become part of the SL Shop Family , your personal and vehicle details will be on our system enabling us to send timely reminders of due services and Mot Tests.